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UK Privacy Policy for Ninth Floor

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At Ninth Floor we are committed to protecting your personal data and ensuring transparency about how we use it.

This Privacy Policy outlines how we collect, store, use, and share your information.

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1. Data We Collect

We collect and process personal data to provide and improve our services, including:

  • Contact Information: Name, email address, phone number, and postal address.

  • Payment Details: Card information and billing addresses (processed securely via third-party payment gateways).

  • Usage Data: Information about your interactions with our websites (e.g., IP address, browser type, and browsing behavior).

  • Preferences: Product choices, feedback, and subscription preferences.

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2. How We Use Your Data

We use your data to:

  • Fulfill and deliver your orders.

  • Provide customer support and respond to inquiries.

  • Send marketing communications if you’ve opted in.

  • Improve our websites, products, and services.

  • Comply with legal obligations.

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3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual Obligation: To fulfill orders and deliver services.

  • Consent: When you sign up for newsletters or provide feedback.

  • Legitimate Interest: For fraud prevention, security, and business improvement.

  • Legal Compliance: To meet regulatory and legal requirements.

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4. Data Sharing

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Delivery companies, payment processors, and IT support services.

  • Legal Authorities: If required by law or for fraud prevention.

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5. Data Storage and Security

We implement strict security measures to protect your data, including encryption and secure servers. Your personal data is stored within the UK or EEA, and we ensure compliance with GDPR standards.

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6. Retention Period

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax or legal obligations).

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7. Your Rights

Under UK GDPR, you have the right to:

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  • Access your personal data and request a copy.

  • Rectify inaccurate or incomplete information.

  • Request deletion of your data (“right to be forgotten”).

  • Object to data processing or withdraw consent.

  • Request data portability for information you’ve provided to us.

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To exercise your rights, contact us at support@nine9nine.co.uk.

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8. Cookies

Our websites use cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences via your browser settings. For more information, see our Cookie Policy.

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9. Marketing Communications

We only send marketing emails if you’ve opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

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Thank you for trusting Ninth Floor with your personal information.

 

We value your privacy and are committed to safeguarding it.

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