At Ninth Floor, we are committed to delivering your order in a timely and efficient manner.

Please review our shipping policy below:

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1. Processing Time

• Orders are processed within 2 business days (excluding weekends and holidays).

• Custom and hand-embellished rhinestone items may require additional processing time.

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2. Shipping Options & Delivery Times

• Standard Shipping: Estimated delivery within 3-5 business days.

• Express Shipping: Estimated delivery within 2 business days.

• Delivery times vary based on your location and chosen shipping method.

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3. Shipping Rates

• Shipping costs are calculated at checkout based on the destination and selected shipping method.

• Free shipping may be available on orders over exceeding the promotional value or where stated.

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4. International Shipping

• Ninth Floor ships worldwide. International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

• Delivery times for international orders may vary due to customs processing.

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5. Tracking & Order Updates

• Once your order ships, you will receive a tracking number via email.

• Please allow up to 24-48 hours for tracking updates to appear.

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6. Lost, Stolen, or Delayed Packages

• Ninth Floor is not responsible for lost, stolen, or delayed packages once they have been shipped.

• If an order is marked as delivered but not received, please check with your local carrier or contact us for assistance.

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7. Address Errors

• Ensure your shipping address is correct at checkout. Ninth Floor is not responsible for orders shipped to incorrect addresses provided by the customer.

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For any shipping-related inquiries, contact support@nine9nine.co.uk.