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Ninth Floor Terms and Conditions

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Welcome to Ninth Floor. By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

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1. General Terms

  • Ninth Floor reserves the right to modify these terms at any time.

  • By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.

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2. Orders & Payments

  • All orders are subject to availability and confirmation of payment.

  • Prices are listed in GBP and may change without notice.

  • We accept trusted and verified debit and credit cards.

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3. Shipping & Delivery

  • Orders are processed within [processing time] business days.

  • Shipping times vary based on location and shipping method.

  • Ninth Floor is not responsible for delays, lost, or stolen packages once shipped.

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4. Returns & Refunds

  • Returns are accepted within 14 days of delivery for unworn, unwashed items in original condition.

  • Custom and hand-embellished rhinestone items are final sale and non-refundable.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

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5. Product Disclaimer

  • Due to the hand-placed rhinestone designs, slight variations may occur.

  • We strive for accuracy in product images, but colors may vary due to screen settings.

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6. Intellectual Property

  • All logos, designs, images, and content on the Ninth Floor website are owned by Ninth Floor and cannot be copied or used without permission.

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7. Limitation of Liability

  • Ninth Floor is not liable for any indirect, incidental, or consequential damages arising from product use or website access.

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8. Privacy Policy

  • Your personal information is handled in accordance with our Privacy Policy and will not be shared with third parties without consent.

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9. Governing Law

  • These terms are governed by the laws of United Kingdom.

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For any questions, please contact support@nine9nine.co.uk.

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